Returns

Returns

Lone CBD offers a 30-day money-back guarantee.

If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. If your product needs to be returned, you will need to pay return shipping and handling. All refunds/exchanges are subject to review, provided at the discretion of Lone CBD.

How much time will I have to make a return claim?

You have 30 days from your purchase date to make a return. Lone CBD offers all customers a 100% Satisfaction Guarantee.

How do I return my Lone CBD order?

Lone CBD orders are backed by a 100% Satisfaction Guarantee – no matter the case. Simply contact our customer service. Returns can be mailed or sent from any USPS shipping location.

Can I request a refund?

Yes, you can request a refund within 30 days of your purchase date – no matter the order size; you can receive a full refund if you’re not 100% completely satisfied with all Lone CBD products. You will be required to pay return shipping and handling.

Where can I take my Lone CBD order to be returned?

You can take your Lone CBD order to your nearest USPS shipping location. If you purchased a Lone CBD product from a retail location, please follow the store’s return policy.

How long does it take to receive a refund?

It may take up to 3 to 5 business days – depending on your bank – for you to receive your refund once it’s been processed.

How is my refund issued back?

Your refund is sent through your original form of payment.

I have an autoship subscription plan with Lone CBD, can I cancel my subscription?

You may cancel your subscription at any time through the account page. Simply click the subscriptions tab, click the view button on the subscription you wish to cancel, and then hit the cancel button. Your card will no longer automatically be billed and you will no longer have products automatically shipped to you.

Can I speak directly to someone at Lone CBD about returns and refunds?

You can speak with our customer service team directly at 1-213-547-9607 for questions or concerns about returns and refunds, or you can email us at [email protected].