CBD Hemp Extract, MCT (OR) Hemp Seed Carrier Oil, Natural Flavoring
Lone CBD ships anywhere in the United States. All orders ship within 1-2 business days after their order has been placed, Monday-Friday. Orders received on the weekend will be sent out the following week. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information are provided via email after orders are completed.
What shipping methods does Lone CBD offer?
Lone CBD offers $4.99 shipping for all orders under $70, and free shipping for all orders over $70. All orders are shipped via USPS.
Is Lone CBD able to ship to all 50 states?
Lone CBD can ship to any street address in all 50 states, including Alaska and Hawaii.
Can Lone CBD ship outside of the United States?
Lone CBD only ships within the US at this time.
Can I change my shipping address?
If you have already placed an order, your shipping address may not be changed.
How can I track my order?
Your order completion email will include your USPS tracking number. You can also check via the orders section in your account profile. This section will contain your tracking information.
How soon can Lone CBD ship my order?
Orders placed Monday-Friday will be shipped within 1-2 business days. Orders placed on Friday will be shipped the following week.
What if I don’t receive my Lone CBD order?
Please check around your property outside first to see if the package was placed beyond your doorstep or ask neighbors if the package was seen or left with them. If you still have not received your order, you can reach our customer service at 1-213-547-9607 or [email protected].
Lone CBD offers a 30-day money-back guarantee.
If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. If your product needs to be returned, you will need to pay return shipping and handling. All refunds/exchanges are subject to review, provided at the discretion of Lone CBD.
How much time will I have to make a return claim?
You have 30 days from your purchase date to make a return. Lone CBD offers all customers a 100% Satisfaction Guarantee.
How do I return my Lone CBD order?
Lone CBD orders are backed by a 100% Satisfaction Guarantee – no matter the case. Simply contact our customer service. Returns can be mailed or sent from any USPS shipping location.
Can I request a refund?
Yes, you can request a refund within 30 days of your purchase date – no matter the order size; you can receive a full refund if you’re not 100% completely satisfied with all Lone CBD products. You will be required to pay return shipping and handling.
Where can I take my Lone CBD order to be returned?
You can take your Lone CBD order to your nearest USPS shipping location. If you purchased a Lone CBD product from a retail location, please follow the store’s return policy.
How long does it take to receive a refund?
It may take up to 3 to 5 business days – depending on your bank – for you to receive your refund once it’s been processed.
How is my refund issued back?
Your refund is sent through your original form of payment.
Can I speak directly to someone at Lone CBD about returns and refunds?
You can speak with our customer service team directly at 1-213-547-9607 for questions or concerns about returns and refunds, or you can email us at [email protected].
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